What is 'emotional intelligence' in communication?

Emotional intelligence in communication refers to the ability to recognize and manage one's own emotions as well as the emotions of others. This skill is vital in effective communication because it allows individuals to navigate social interactions more adeptly. Understanding your own emotions can help you express yourself more clearly and appropriately, while recognizing the emotions of others can enhance empathy and improve relationships.

In communication scenarios, individuals with high emotional intelligence are better equipped to respond to others' feelings, fostering a supportive environment that encourages dialogue and collaboration. This understanding can lead to more productive and meaningful exchanges, as well as conflict resolution when necessary. Therefore, choice B accurately captures the essence of emotional intelligence in this context.